Refund Policy

At Lootie, we truly appreciate your business and are committed to providing you with the best shopping experience possible. Every product and Lootie Bag is carefully inspected, checked and pack with love and attention before it leaves our hands. Because of this care and the nature of our products, all orders are non-refundable, non exchangeable, and non-returnable. 

 

We kindly ask that you double-check all order details before completing your purchase to ensure accuracy.

 

Damaged, Defective or Incorrect Items

We want every Lootie package to bring smiles — not stress! Please take a moment to inspect your order when it arrives and contact us right away if anything isn’t quite right. If an item is defective, damaged, or incorrect, we’ll do our best to make it right.

 

If this happens, please email us at lootiepartyshop@gmail.com within 5 days of receiving your order and include clear photos of the item(s) in question. This helps us quickly review the issue and find the best solution for you.

 

Please note that items sent back to us without prior contact or approval will not be accepted. Lootie reserves the right to determine, at our discretion, whether a return or exchange will be approved.